August 8th, 2005
Mr. Henry Toro,
Henry,
I wanted to send you a quick note in order to say than= k you very much for the outstanding service that my wife and I have received in regard to the window purchase and installation from California Energy. Your product speaks for itself, and we believe that our investment in our new windows was well worth it!
I want to commend your company, from Steve your owner,= to Frank our salesman, your installation crew, the girls in the office and you= . In my dealing with California Energy all of you have worked really hard to ear= n my respect as a paying customer. Keep up the good work!
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As you know during the last six months we have been wo= rking on completing the second story addition to our home, your company’s willingness to bare with all the different phase= s of construction in order to accommodate our schedules has truly been impressiv= e. The situation that sticks out most in mind was when construction was halted= by the city inspector, and how quickly you and the owner of your company took action in order to meet the city inspector’s request. In a matter of 3 days the stop work order was lifted, and we were able to continue with our construction. I was very impressed with Steve and your responsiveness in re= gard to this urgent matter.
Once again, please accept this letter as a token of my appreciation for California Energy’s awesome customer service!
Respectfully,
Mr. and Mrs. Manuel Galvan